In the case of product defect or sizing error, Photo Pie items purchased at full price can be exchanged or returned within 30 days of purchase as long as they are in new, unused, unworn, and unwashed original condition. They must have the original tags and packaging and accompanied by the original packing slip or invoice. Please contact us regarding any defect or damage to delivered items within 24 hours of delivery.
If you receive your order and decide you want to return it for some reason other than product defect or a sizing error on Photo Pie's part, the item will be subject to an 30% restocking fee. As most of our items are made specifically to order, it is often difficult to resell merchandise. Upon receipt and inspection of your item, you will be refunded 70% of your order subtotal (this is the total before the cost of shipping).
Because it is the common practice in some pockets of the photography industry to purchase goods for only one specific shoot with the intention of immediately returning the used goods, we reserve the right to refuse refund, exchange, or store credit if there is evidence a product has already been used.
We highly recommend using a traceable carrier service such as UPS, FedEx, or USPS (with tracking service) etc. for your protection and enabling product tracking for the return of your items back to us. Photo Pie is not responsible for packages not received or lost, if a tracking number is not provided. Returns and exchanges must use prepaid shipping; we cannot accept C.O.D. deliveries.
No refund/credit will be given for shipping and handling charges or customs charges, unless item(s) are defective or Photo Pie made an error when processing the original order. We cannot ship to P.O boxes but we gladly ship to APO/FPO addresses.
Please allow 3-5 business days after we have received your returned item for Photo Pie to reimburse your credit card. We desire for you to be satisfied with every purchase you make from us and will work to ensure you are satisfied. Please email us at email@example.com with any questions regarding returns or exchanges.
Please note: All items purchased on sale are final. Sale items are not eligible for returns or exchanges unless in event of product defect, in which case exchange can be processed.