In the case of product defect or sizing error, Photo Pie items purchased at full price can be exchanged or returned within 30 days of purchase as long as they are in new, unused, unworn, and unwashed original condition. They must have the original tags and packaging and accompanied by the original sales receipt or invoice.  Please contact us regarding any defect or damage to delivered items within 24 hours of delivery

Because it is the common practice in some pockets of the photography industry to purchase goods for only one specific shoot with the intention of immediately returning their used goods, we reserve the right to refuse refund, exchange, or store credit if there is evidence a product has already been used.

Once we receive your email we will send you a return/exchange authorization form to be completed and returned to us with the exchange or return item(s) package being sent back to us.

We highly recommend using a traceable carrier service such USPS, UPS, and FedEx etc. for your protection and enabling product tracking. Photo Pie is not responsible for packages not received or lost, if a tracking number is not provided.  Returns and exchanges must use prepaid shipping. We cannot accept C.O.D. deliveries. No refund/credit will be given for shipping and handling charges or customs charges, unless item(s) are defective or Photo Pie made an error when processing the original order. We do not ship to P.O boxes or APO/FPO addresses.

Please allow 2-4 weeks after we have received your request for Photo Pie to reimburse your credit card. We desire for you to be satisfied with every purchase you make from us and will work to ensure you are satisfied. Please email us at returns@photopie.com with any questions regarding returns or exchanges.

Please note: All items purchased on sale are final. Sale items are not eligible for returns or exchanges unless in event of product defect, in which case exchange can be processed.